FAQ

Do you have questions about Cuzy or one of our products? You may find the answer in our list of frequently asked questions. Take a look at the FAQ.

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How do you prepare your Cuzy® for use?

( Cuzy single ; Cuzy couple ; Cuzy sofa )

  1. Choose the pillow you want to heat and unzip it.
    Place the Cuzy heating element in the cushion. Make sure that the side with the heating wire is on the side you will sit on, because this side will be the warmest.
  2. Check that the heating element is not folded in half.
  3. Check the output of the power bank you are using. If you use a Cozy power bank , this is not necessary. However, check the back of your power bank to see if the output is greater than or equal to 5V - 3A. If the power bank does not meet these minimum requirements, the heating element will not generate optimal heat.
  4. Take the USB-A connector attached to the heating element and connect it to your power bank or the Cuzy power bank .
  5. Place the power bank in the cushion, as far away from the heating element as possible. Close the zipper and enjoy the warmth.
  6. To turn off the heating element, you must disconnect the battery from the heating element.

How do I charge my Cuzy® power bank?

  1. Remove the power bank from your heated cushion.
  2. Disconnect the heating element from the power bank.
  3. Connect the power bank to charge.

Is a Cuzy® heating element safe?

Cuzy has safety as its top priority and distinguishes itself in the industry by using innovative technologies. Unlike other brands, Cuzy heating elements are equipped with a smart heating wire that takes safety and reliability standards to the next level.

Important: Always use a safe power bank in combination with the Cuzy heating element. Check whether the battery has CE certification and temperature protection. If you have any doubts about the safety of your current power bank, consider purchasing our Cuzy power bank .

Can I take my Cuzy® on an airplane?

Yes, both the Cuzy heating element and the Cuzy power bank may be taken on board an aircraft.

Why doesn't my Cuzy® get warm?

Als u denkt dat uw Cuzy® niet goed opwarmt, probeer dan een van de volgende tips:

  1. Begin met het beoordelen of je Cuzy® verwarmingselement de gewenste temperatuur bereikt. De standaardtemperatuur voor je Cuzy® verwarmingselement is ongeveer 42°C.

    Wacht vijf minuten totdat je Cuzy® goed is opgewarmd en plaats vervolgens je hand gedurende 30 seconden op het verwarmingselement.

    Indien je geen warmte voelt, ga dan door met de volgende stappen.

    De warmte die wordt gegenereerd is afhankelijk van de output van je powerbank. Zorg dat de output 5V, 3A is. Als je absolute zekerheid wilt over de compatibiliteit van de powerbank, dan kan je altijd de Cozy powerbank aanschaffen. Deze is de perfect match voor al onze producten.

  2. Controleer of je batterij goed is aangesloten.

    Kijk of de USB-connector van het verwarmingselement goed is ingeplugd in de powerbank.

  3. Controleer of je batterij volledig is opgeladen.

    ontroleer of je batterij volledig is opgeladen. Bij de Cuzy-batterij kun je het batterijpercentage bekijken. Als het percentage laag is, laad dan de batterij volledig op.

  4. Controleer of uw Cuzy® verwarmingselement nu goed opwarmt.

Als deze tips niet hebben geholpen, klik dan hier .

What payment methods are available?

American Express, Apple Pay, Bancontact, Google Pay, Maestro, Mastercard, Paypal, Shop Pay, Union Pay, Visa

Can I still change or cancel my order?

If you wish to cancel your order, please contact us directly (for example via our contact form ). If this is not feasible, you can return the product.

I am having problems with my payment. What should I do?

Here are some tips that may help you:

  • Create a Cuzy account. With a Cuzy account you can pay for your outstanding order.
  • Try to order via a computer or laptop, and avoid using a telephone.

If you are still experiencing issues, please consider reordering your product. An order will only be confirmed after payment has been successful.

How long do I have a warranty on my Cuzy®?

Cuzy offers strong warranty conditions for our products. The Cuzy heating element has a 2-year warranty from the date of purchase, while the Cuzy battery is even covered for 3 years against quality issues. We stand behind the quality of our products and strive to provide our customers with peace of mind. If you have any questions or warranty issues, our customer service team is always available to help you. Your satisfaction and comfort are our priority.

Can I charge my mobile phone with my Cuzy® power bank?

Yes, the Cuzy power bank has both a USB-C and USB-B connection.

Why is there no Cuzy on my Cuzy battery.

At Cuzy we put safety, quality, sustainability and environmental awareness above all else. That is why we have chosen not to market our own power banks, but instead to collaborate with existing brands that meet our strict standards.

Safety is a top priority for us. We understand that reliable power sources are essential for the proper operation of our products. That's why we only work with power bank manufacturers that have a proven track record of quality and customer satisfaction, with more than 38 million global users. This ensures that our customers receive power banks that are not only powerful, but also safe and reliable.

Sustainability is another essential aspect of our mission. That is why we have chosen power banks with a battery that offers at least a 3-year warranty, supported by high quality. We want to ensure that our products last a long time and that our customers can enjoy them for years to come.

Moreover, climate change is a serious concern for us. That is why we deliberately looked for manufacturers who are committed to carbon neutrality. By working with such partners, we contribute to a cleaner planet and reduce the ecological footprint of our products.

At Cuzy we believe that these conscious choices benefit our products and our planet. We strive to provide our customers with high-quality, safe, sustainable and environmentally friendly solutions, and we are proud to work with partners who share the same values. Together we can balance comfort and responsibility.

Why does my Cuzy® power bank charge so slowly?

De oplaadtijd is afhankelijk van het vermogen van je oplader.

  • Voor een normale 5V / 1A oplader duurt het 10 uur om je Cuzy powerbank op te laden.
  • Voor een normale 5V / 2A oplader duurt het 5 uur om je Cuzy powerbank op te laden.
  • Voor een snellader van 18 W duurt het 3 uur om de Cuzy Power Bank op te laden.

Als je absolute zekerheid wilt over de compatibiliteit van de oplader, dan kan je altijd de Cozy snellader aanschaffen. Deze is de perfect match voor al onze producten.

Voor vragen over de oplaadtijd staat ons klantenserviceteam altijd voor je klaar.

Where can I download the Manual?

You can find the manual via this link: Cuzy Manual